1. Introduction
Genspect Australia Ltd is a not-for-profit organisation. We are committed to protecting the privacy of individuals who engage with us.
This Privacy Policy explains how we collect, hold, use and protect personal information in connection with our website and related communications, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
2. Scope
This policy applies to personal information collected through:
- our website
- enquiries made to the email address published on our website
- related correspondence arising from those enquiries
- donations
3. Personal information we collect
We collect only the personal information necessary to respond to enquiries, process donations, and carry out our organisational functions.
Depending on how you interact with us, this may include:
Enquiries and correspondence
• name and contact details
• the content of an enquiry or correspondence
Donations
• donor name and contact details
• information relating to a donation, including where a donation is made online or through direct payment methods
Genspect Australia does not request or require additional personal information as part of an enquiry. Any additional or sensitive personal information included in an enquiry is handled in accordance with this Privacy Policy.
4. How we collect personal information
We collect personal information directly from individuals when they:
- submit an enquiry through a contact form on our website
- send an enquiry to the email address published on our website
- communicate with us by email
- make a donation to Genspect Australia, including through online or direct payment methods
We may also collect limited technical information through standard website analytics.
5. Cookies and website analytics
Our website may use essential cookies and basic analytics tools to ensure the site functions properly and to understand how the website is used.
These cookies collect aggregated, non-identifying information such as pages visited, browser type, and approximate location.
We do not use cookies for advertising, profiling, or tracking individuals across other websites.
6. Purpose of collection
Personal information is collected and used solely for the following purposes:
- responding to enquiries
- providing information and resources relevant to our work
- engaging with stakeholders consistent with our charitable purpose
- processing donations and issuing receipts (where applicable)
- keeping supporters informed about our work, campaigns, and activities, unless they tell us they would prefer not to receive these
- meeting governance, reporting, and legal obligations
We do not sell, rent, or trade personal information, and we do not use it for commercial advertising. If we contact you about our work or campaigns, every message will include a simple way to opt out, and we will act on any opt-out request promptly.
7. Enquiries and correspondence
Personal information provided in an enquiry is used solely for the purpose of responding to that enquiry.
Enquiry correspondence is not disclosed to any third party. Access to enquiry correspondence is restricted to authorised persons within Genspect Australia, unless disclosure is required or authorised by law.
8. Use and disclosure of personal information
We do not sell, rent, or trade personal information.
When you donate online, your personal information is shared with the service providers that make the donation possible – our donation platform (Raisely) and our payment processor (Stripe) – so they can process your donation on our behalf. These providers access personal information only to the extent needed to provide their services to us, and are required to handle it consistently with this Privacy Policy and the Australian Privacy Principles.
Other than as described above, we do not disclose personal information to external organisations or individuals, except where:
- disclosure is required or authorised by law, or
- the individual has provided consent
9. Sensitive information
Sensitive information is used only for the purpose for which it was provided and is accessible only to those within Genspect Australia who need access to it in order to respond to the enquiry. It is not disclosed unless required or authorised by law.
If sensitive information is included, it is handled with a higher level of care and confidentiality.
10. Overseas storage or disclosure
Personal information may be stored using information technology systems or service providers that operate or store data outside Australia.
We take reasonable steps to ensure that any overseas storage or processing of personal information is handled in a manner consistent with Australian privacy standards.
11. Data security and retention
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.
Personal information is retained only for as long as necessary to fulfil the purpose for which it was collected and to meet legal or governance requirements.
12. Access and correction
Individuals may request access to personal information we hold about them and may request correction of any inaccurate, incomplete, or out-of-date information.
Requests should be made in writing using the contact details below.
13. Complaints
If you have a concern or complaint about how we have handled your personal information, you may contact us using the details below. We will respond within a reasonable time.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner.
14. Contact details
Privacy enquiries may be directed to:
contact@genspect.org.au
15. Changes to this policy
We may update this Privacy Policy from time to time. The current version will be published on our website.